FAQs

FAQs

How safe is it to shop with us?

Okay so we get that not everyone feels comfortable shopping online. So what we have done is chosen to use Australia's leading e-commerce payment gateway to ensure our customers financial information is protected. Our e-commerce platform utilises an SSL (Secure Sockets Layer) certificate, which is a globally accepted technology that helps a customer to confirm the website they are dealing with is secure.

Better still SSL certificates secure customers’ online transactions by encrypting credit card and personal information and providing a safe route of communication for your online payments.

Here's a tip:

If you are still worried try this. Next time when you are shopping check out the URL (that's the web address line at the top of your webpage) when you checkout.  If the URL begins with https:// it's secure. If you don't see https:// this means the website isn't secure and you probably shouldn't risk shopping online.

How do I place an order?

Easy. Simply select an item(s), add it to your cart, select checkout, then follow the prompts to enter your shipping details, payment information and any comments. You can purchase as a guest or create an account.  The choice is yours.  Once you have placed your order a confirmation email will be sent to you. 

Need Help?

Just jump on LiveChat and ask away. If we are not around leave us a message or flick us an email at sales@powerhungry.com.au and before you know it we'll reply. Sometimes we reply within 15-30 minutes, often faster. Outside normal hours expect a response within the day. Note we do not outsource our LiveChat or email response, rather we choose to do it all ourselves so you can be confident you will be speaking to one of our team.

Payment Options

We accept Visa, Mastercard, American Express, Money Order, Direct Deposit and PayPal. If you would prefer to pay via direct bank deposit or are uncomfortable providing your credit card details over the Internet you can do that also, either at checkout or contact us at sales@powerhungry.com.au. All transactions are processed in AUD dollars.

How to work out what's best for my needs?

Most of our products have accompanying fact sheets so feel free to download one of these, check out the description, videos and specifications.

Still unsure? Feel free to flick us an email at sales@powerhungry.com.au and we'll help you through it.